Responsible Gaming —
ygn1's Commitment
Gaming at ygn1 is entertainment and should not affect your life. We provide tools and services to support healthy play for every player.
ygn1's Commitment
ygn1 sees gaming as entertainment only. Do not treat it as a way to make money. Only play with amounts you can afford to lose.
The healthy play of every player at ygn1 is one of our priorities. Alongside the games we offer, we provide personal limit tools, self-restriction settings, and 24/7 support in Myanmar language for each player. If you have any questions about gambling, you can contact us via Live Chat at any time.
Never forget that gaming is just entertainment. As long as you are having fun and enjoying yourself while you play, it is not a problem. However, if gaming starts to affect your life, finances, or relationships, you should seek help immediately.
Tools That Protect Players
Self-Exclusion
If you want to pause gaming for a short time or a longer period, you can block yourself. Your account access will be closed during that time. You can request this via Live Chat.
Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. This lets you control how much you spend on gaming and protect your budget.
Time-Out
If you want to take a short break from gaming for a few weeks or up to a month, you can turn on the Time-Out setting. Your account can only be reopened once that period has ended.
Account Closure
If you want to stop playing for good, you can request to close your account. We respect that decision and will take care of it right away.
24/7 Support Service
If you need help with anything related to gaming, you can reach us anytime via Live Chat in Myanmar language, 24 hours a day, 7 days a week. You can also contact us by email.
Age Verification
You must confirm that you are 21 or older at the time of registration, and a Know Your Customer (KYC) check will be carried out.
Warning Signs
Be aware that gambling can become a problem that is hard to control. If any of the following signs appear, you should seek help right away.
- When you keep playing in hopes of winning back money you have lost
- When you borrow money to gamble, or spend money set aside for living expenses or health costs
- When gambling is causing you to lose sleep or miss work and other responsibilities
- When you feel the need to hide your gambling from family and friends
- When you want to stop but cannot control yourself and keep playing
- When you feel irritable or restless whenever you are not gambling
Responsible Gambling Guidelines
Follow these guidelines to keep gambling as a form of entertainment.
Set a budget — Decide in advance how much you are willing to lose before you start playing.
Set a time limit — Decide how long you will play each day and do not go beyond that time.
Only play when you are relaxed — If you are feeling stressed about losses, stop playing and take a break.
Do not expect to win back your losses — Gambling is based on chance and losses can happen — accept that.
Do not use household money — Keep your gambling funds separate from money needed for daily life.
How to Set Your Own Limits
At ygn1, you can set your own limits in a few simple steps. Whether you want to take a short break or stop permanently, we are here to support whatever decision you make.
Contact via Live Chat
Open ygn1's 24/7 Live Chat and message us in Myanmar language saying "I want to do Self-Exclusion." Our team will assist you right away.
Choose a Period
Select how long you want to pause — from just a few days all the way to a full account suspension. Our team can help you decide which period works best for you.
Receive Confirmation
Once the restriction is applied, a confirmation will be sent to you by email and the setting will take effect immediately.
Account Reopened After the Period Ends
Your account can only be reopened once the period you set has ended. Even if you request to reopen it early, we will not do so until the period is complete — we hold firmly to that commitment.
Deposit / Withdrawal Limits
| Information | Amount |
|---|---|
| Minimum Deposit | 20,000 Ks |
| Minimum Withdrawal | 30,000 Ks |
| Withdrawal Processing Time | 15 minutes to 2 hours |
| Deposit Methods | KBZPay, Wave Money, AYA Pay |
You can request a deposit limit through Live Chat. This limit is an effective way to help you keep your gambling under control.
Get Help with Gambling Problems
If you feel that gambling is becoming a problem for you, do not face it alone. ygn1 has support services available for all players.
Contact 24/7 Live Chat
ygn1 Live Chat is open 24/7 in Myanmar language. For any gaming-related issue — requesting Self-Exclusion, setting limits, or talking through stress — our team is here to listen and help.
Contact us by Email
You can email [email protected] for any problem gambling concerns. Our team handles all personal information with full confidentiality when dealing with gambling issues.
We understand that problem gambling is a condition where you may feel like you have no control. Asking for help is not a weakness — it takes courage. ygn1 will stand by players on their road to recovery.
Play safe and happy at ygn1
Keep gaming as entertainment and enjoy ygn1's wide range of games at your own pace. Our Live Chat is available 24/7 for any questions.
Questions about Responsible Gaming
ygn1's Games and Services
Enjoy ygn1's full range of games while playing in line with our Responsible Gaming policy.